RECLAIM Terms & Conditions

Coaching Services Agreement & Informed Consent

18 Minutes LLC

Updated 6/8/2026 

Plain-Language Summary

Before the legal language, here's the short version in plain English: 

Participants must be 18 years or older and reside in the U.S. or its territories.

Coaching with 18 Minutes LLC is education and peer support — not therapy, counseling, or medical care. Your coach draws on lived experience and general information, but does not diagnose, treat, or manage any health condition. You stay in charge of your own decisions and wellbeing. Coaching is not for emergencies or crises. Results vary, and nothing is guaranteed. Refunds available for 24 hours after purchase; no transfers. 

Please reach out to amanda@amandaklay.com if you have any questions ahead of agreeing to this Agreement. 

 The full terms below spell all of this out and protect both you and 18 Minutes LLC. By signing, you confirm you've read and understood them.

1. Parties & Agreement

This Coaching Services Agreement ("Agreement") is entered into between 18 Minutes LLC ("Coach," "we," "us," or "Company"), a Minnesota limited liability company, and the individual signing below ("Client," "you"). This Agreement governs all coaching services provided to you, including individual sessions, group coaching, programs, and any related materials (collectively, the "Services").

2. Nature of Coaching Services

Coaching is a collaborative, forward-focused process intended to support personal growth, self-understanding, goal-setting, accountability, and skill-building. Our work together is grounded in education (sharing general, non-individualized information) and peer support (sharing lived experience). You direct the goals; the Coach supports your own process of exploring, reflecting, and choosing your next steps.

3. Coaching Is Not Therapy, Counseling, or Medical Care

You understand and agree that:

  • Coaching is not therapy, psychotherapy, counseling, psychiatry, psychological treatment, or medical care of any kind.

  • Your Coach is not acting as a licensed mental health professional, physician, psychologist, therapist, counselor, dietitian, or other licensed healthcare provider, and does not provide services within any such licensed scope.

  • Coaching does not establish a therapist-client, doctor-patient, or other clinical or fiduciary healthcare relationship.

4. No Diagnosis, Treatment, or Clinical Advice

The Services do not include, and you agree not to rely on them for: diagnosis of any condition; assessment or evaluation of symptoms; treatment, treatment planning, or symptom management; medical, psychological, psychiatric, or nutritional advice; or recommendations to start, stop, or change any medication, therapy, or course of treatment. Always consult a qualified licensed professional for any medical or mental health concern.

5. Educational & Peer-Support Nature; Client-Led Process 

You understand that any concepts, frameworks, tools, or examples shared in coaching — including general information about how the nervous system responds to stress, and any techniques the Coach mentions from personal experience or general education — are offered as general information and lived-experience sharing only. They are not prescribed, individualized clinical interventions.

When the Coach shares an approach that helped them personally, you understand this is peer support, not a treatment recommendation. Any plans, steps, or practices you choose to pursue are self-directed: you generate and own them, decide whether they fit your life, and remain responsible for deciding whether to involve a licensed professional in pursuing them.

6. Not a Substitute for Professional Care

Coaching is not a substitute for professional medical care, mental health treatment, crisis services, or the advice of a licensed professional. If you are currently under the care of a healthcare or mental health provider, you agree to continue that care and to consult your provider before making changes related to your health. 

7. Not for Crisis or Emergency Situations 

Coaching is not appropriate for emergencies or crises. If you are experiencing thoughts of self-harm or suicide, thoughts of harming others, a mental health crisis, or any medical emergency, you agree to immediately contact 911, go to your nearest emergency room, or reach a crisis line such as 988 (Suicide & Crisis Lifeline). The Coach is not a crisis service and cannot provide emergency or urgent intervention.

8. Client Responsibilities & Acknowledgments

You acknowledge and agree that:

  • You are responsible for your own physical, mental, and emotional wellbeing, and for all decisions and actions you take during and after coaching.

  • You participate voluntarily and may pause, decline any activity, or stop at any time.

  • You will be honest about your circumstances and will seek appropriate licensed care when needed.

  • You are an adult (18+) entering this Agreement of your own free will.

9. Discomfort & Emotional Material

You understand that coaching conversations may touch on anxiety, fear, stress, uncomfortable physical sensations, and personal challenges, and that growth often involves tolerating some discomfort. You choose to engage with this material willingly and may step back from any topic at any time. You understand the Coach is offering supportive, educational conversation — not clinical treatment of these experiences. 

10. No Guarantees

Coaching outcomes depend heavily on your own participation, effort, and circumstances. You understand that no specific results are promised or guaranteed, and that no statement made by the Coach should be interpreted as a guarantee of any outcome. 

11. Confidentiality & Its Limits 

We will treat your personal information as confidential and will not sell it or share it except as needed to provide the Services or as described in our Privacy practices (Section 13). You understand that, unlike licensed therapy, coaching is not protected by legal privilege.

We may disclose information without your consent where we believe in good faith it is necessary to: (a) prevent serious, imminent harm to you or others; (b) comply with a law, subpoena, or court order; or (c) fulfill any mandatory reporting obligations that apply (for example, suspected abuse or neglect of a child or vulnerable adult). 

12. Group Coaching Confidentiality

In group settings, you agree to keep what other participants share confidential and not to disclose or repeat it outside the group. You understand that the Coach cannot guarantee the confidentiality of other participants, and that you should share only what you are comfortable sharing in a group environment.

13. Privacy & Data Handling

We collect and store only the personal information reasonably needed to deliver the Services (e.g., contact details, scheduling, and session-related notes). We use reasonable measures to protect it and retain it only as long as needed or as required by law. 

14. Fees, Payment & Refunds 

  • Fees for the Services are $200 total for 4, 60-minute sessions, payable in full at booking via credit card and/or PayPal.

  • Refund policy:Sessions are refundable for 24 hours once booked. Transfers to other persons are not permitted. 

15. Scheduling, Cancellations & No-Shows

  • Please provide at least 24 hours' notice if you aren’t able to attend a session.

  • You will not receive a refund for any missed sessions. 

  • The Coach reserves the right to reschedule sessions when necessary and will give reasonable notice. 

16. Intellectual Property

All materials provided through the Services — including worksheets, frameworks, recordings, and written content — are owned by 18 Minutes LLC and provided for your personal, non-commercial use only. You may not copy, redistribute, resell, or publicly share them without written permission. 

17. Assumption of Risk & Release 

To the fullest extent permitted by law, you voluntarily assume all risks associated with participating in coaching, and you release and hold harmless 18 Minutes LLC and its owner(s), members, employees, and contractors from any claims, demands, or damages arising out of or related to the Services, except to the extent caused by their gross negligence or willful misconduct.

18. Limitation of Liability

To the fullest extent permitted by law, 18 Minutes LLC's total liability arising out of or related to this Agreement or the Services shall not exceed the total amount you paid for the Services giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages. 

19. Indemnification

You agree to indemnify and hold harmless 18 Minutes LLC and its owner(s), members, employees, and contractors from any third-party claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services or your breach of this Agreement. 

20. Termination

Either party may end the coaching relationship at any time, with or without cause, by providing written notice. Sections that by their nature should survive termination (including confidentiality, limitation of liability, indemnification, and dispute resolution) will continue to apply.

21. Governing Law & Dispute Resolution 

This Agreement is governed by the laws of the State of Minnesota, without regard to conflict-of-laws principles. The parties agree to first attempt to resolve any dispute through good-faithmediation through Hennepin County, Minnesota before pursuingbinding arbitration / litigation.

22. General Provisions

  • Entire Agreement: This Agreement is the complete agreement between the parties regarding the Services and supersedes any prior understandings.

  • Severability: If any provision is found unenforceable, the rest remains in effect.

  • Amendments: Changes must be in writing and agreed by both parties (or posted as updated terms you accept by continuing the Services).

  • No Waiver: Failure to enforce any provision is not a waiver of it.

23. Acknowledgment & Consent

By signing below (or by checking the acceptance box / clicking "I Agree" at booking), you confirm that you have read, understood, and that you agree to this Agreement, that you have had the opportunity to ask questions, and that you are entering into it voluntarily.

Client Signature: ______________________________  Date: ____________


Client Name (printed): ______________________________